Refund Policy

Effective date: September 28, 2026

1. What You Purchased

TickPace Pro is software (a digital product) sold as a perpetual license — a one-time payment of $19.99 with no subscription and no recurring charges. All purchases are processed by Paddle.com (Paddle), which acts as Merchant of Record and handles payments, taxes, and refunds on our behalf. The charge on your statement may appear as “PADDLE.NET* TICKPACE” or similar.

2. 14-Day Refund Guarantee

You may request a full refund for any reason within 14 calendar days of your purchase date, provided that:

• Your request is submitted within 14 days of purchase;
• You include the email address used for the purchase and your Paddle order number / receipt.

We would appreciate it if you could tell us the reason for your refund so we can improve the product, but a reason is not required for a refund within this window.

3. How to Request a Refund

1. Email tickpace@outlook.com with the subject line “Refund Request”.
2. Include your Paddle order number (found in your purchase receipt email) and the email address used at checkout.
3. We will review and confirm your request, typically within 1–2 business days.

You may also contact Paddle support directly through the link in your receipt email and reference your order; either channel works.

4. Refund Processing

• Once approved, refunds are issued by Paddle to the original payment method.
• Depending on your bank or card issuer, refunded funds typically appear within 5–10 business days.
• After a refund is issued, your TickPace Pro license will be deactivated, and you should uninstall the Software.

5. Exceptions

Refund requests made more than 14 days after purchase may be considered on a case-by-case basis (for example, a critical defect we cannot fix). Refunds are generally not granted when:

• The request is submitted more than 14 days after purchase without a valid defect claim;
• The purchase was made, used, and refunded repeatedly (abuse of the refund guarantee);
• The Software was obtained through unauthorized redistribution or a fraudulent transaction.

6. Free Trial

TickPace offers a 7-day free trial so you can evaluate the Software before purchasing. We encourage you to try it first. This does not limit your rights under our 14-day guarantee above.

7. Contact

For any refund or billing question, contact us at tickpace@outlook.com. See also our Terms of Service and Privacy Policy.