TickPace Privacy Policy
Effective date: September 28, 2026
This Privacy Policy explains how TickPace (“we”, “us”) collects, uses, and protects your information when you use the TickPace desktop software and the tickpace.com website.
1. Data We Collect & Why
1.1 Information you provide
- Sign-in details: If you opt to sign in with your Microsoft or Google account, we receive your account identifier, display name, and avatar solely to create your account. We do not collect phone numbers or legal names.
- Purchase information: Purchases of TickPace Pro ($19.99 perpetual license) are processed by Paddle (Paddle.com), our Merchant of Record. Paddle handles your payment data, order details, and required tax information; we only receive your order number, license status, and the email address associated with the order. We never see your full card information. Purchases made through app stores are processed by the respective store instead.
- Support emails: If you contact us at tickpace@outlook.com, we use your email address only to respond to your request.
1.2 Automatically collected
- Device stats: OS version and device model to improve compatibility.
- Usage logs: Feature usage frequency and crash reports to enhance stability.
- Trial status: Start/end timestamps for the trial to manage feature access.
2. Third-Party Services
- Paddle (payments): When you buy TickPace Pro, Paddle processes the transaction as Merchant of Record under the Paddle Privacy Policy.
- Microsoft sign-in (optional): When you sign in with your Microsoft account we collect only basic account info (Microsoft account identifier, display name, avatar), transmit it over HTTPS, and comply with the Microsoft Privacy Statement.
- Google sign-in (optional): When you sign in with your Google account we collect only basic account info (Google account identifier, display name, avatar), transmit it over HTTPS, and comply with the Google Privacy Policy and the Google API Services User Data Policy (including its Limited Use requirements). We do not access your Gmail messages, Drive files, or any other Google data beyond the basic profile info used for sign-in.
3. Storage & Protection
- Account data resides in encrypted Alibaba Cloud / Tencent Cloud databases located in mainland China.
- Trial status remains on your local device only.
- We run regular security vulnerability scans.
4. Data Sharing
We never sell or rent your data. It is shared only when:
- Our payment processor (Paddle or an app store) requires it to process your purchase and sync license status;
- Law enforcement submits a lawful request.
5. Your Rights
- Access, correction, and account deletion: email tickpace@outlook.com to request removal of your account data.
- For payment-related data handled by Paddle, you may also exercise your rights directly with Paddle as described in their privacy policy.
6. Updates
We will announce major changes to this policy via release notes and in-app notices when the software starts. The current version is always available on this page.
7. Contact
Email tickpace@outlook.com for any privacy questions. See also our Terms of Service and Refund Policy.